Find a trusted agent in Hangzhou

First and foremost: I tend to be one of those infamous difficult customers. I have very strong opinions, I set high demands and I tend to never be truly satisfied. I spent some long first weeks in discussion with several other agents helping expatriates to find a suitable accommodation in the Hangzhou area, they wasn't able to find me an apartment that fulfilled all my demands and I often felt that they didn't always truly understood my viewpoints and demands. I started anew and out of happenstance came into contact with Sally at Hangzhou Plus Real Estate. For our first meeting, she was very well prepared and showed me objects that all were very close to all my demands. After some discussion, I decided on a place satisfying or exceeding all of my demands and within my budget. I had several wishes on the landlord (everything from new furniture to weekly cleaning, etc.) and Sally very efficiently mediated between me and him. She has spent a considerable amount of time helping me purchasing furniture both in stores and on-line and to help me with any language issues I had with the compound management. She has also been priceless in helping me find handymen to assemble my purchased furniture, to teach me the basics of life in Hangzhou and someone I can turn to when I run into any kind of problems. All in all, Sally is a devoted, hard-working and intelligent girl who does what she can (and often succeeds in) exceeding customer expectations. She is easy to get along with, speaks flawless English, comprehends foreign mind-sets, is proactive, and, above-all, a very sweet person. Sally and her company have truly made my first month in Hangzhou a sheer pleasure, enabling me to focus on my work and exploring the city while she has handled the rest. I am truly grateful for all support and help that I have gotten from Sally and I strongly endorse her services.

We are satisfied with the service you are offering us. You try to solve the proplems very quickly. Thanks!

Jimmy's level of professionalism has somewhat managed to restore my confidence in the quality of service and customer relations of Chinese companies. He is timely with his response to complaints and usually ensures both parties (landlord and tenant) are always satisfied at all times. I would always proudly recommend his company to anyone I know who is looking for an apartment here in Hangzhou!

Great service and great patience. Jimmy is very professional and does his maximum to find the best apartment according to your request. Very helpful and ready to help as much as possible ! Thanks to Jimmy I now live in a perfect apartment which matches perfectly my expectations :-)

Steve helped us a lot with finding a suitable apartment. It wasn't easy to find one that matched our requirements concerning location, price and accomodation but Steve found one for us. Furthermore, he also helped us with handling other stuff such as bus cards, bank accounts and our residence permit. Steve his English is also very good which made the communication between us and the landlords much easier.

Steve has been an exceptional property manager. He is very responsive and has excellent follow through skills. I feel very fortunate to have Steve supporting me with my housing needs in Hangzhou! Excellent!

Steve helped us a lot finding the right apartment. Beside this, he also helped with a lot of practical things such as handling our residence permit, finding a buscard etc. He's English was also very good which made the communication between us and Steve, and between us and the landlord much easier!

I have tried several property agents in Hangzhou but Robert is the best. He and his colleagues know what you like and don't show you around at places which you dislike. He speaks very good English. They have a great choice at differnt areas in Hangzhou in their portfolio. Additionally, they provide additional service making your life much more convenienient when renting an appartment / villa. I can really recommend Robert and I guarantee, you will find the right place to live if you choose him.

You have been my agent since 2007. I'm so glad that we cooperated well during these years. You work very hard and your team is amazing. That really makes me impressive. Thank you for everything.

All I want to say is THANK YOU SO MUCH. You've been busy for weeks to help me out of mess. You r the best agent I ever met.

We are a family from Germany with a 12 years old boy. With Robert's help we settled in a very nice, unfurnished apartment in Dreamland, where the collaborations with him and the management of the compound is excellent.

I want to start thanking Robert for the good service he and his company have provide me for the past two years. The service is not only about real state (which by the way we are very happy leaving in Dreamland), is about all what has to do with what is needed to start living in HZ (city registration etc.) and the day to day support on whatever was needed until today in the apartment or compound. I can highly recommend Robert and his company "Plus" to every expat. that is arriving in HZ